Privacy Policy

1. Data controller

The controller responsible for personal data is ZenStudy Technologies FZCO, Technohub 1, Dubai Silicon Oasis, Dubai, UAE. Contact: contact@kiloagent.com.

2. Information we collect

We may collect:

• Account and contact data — such as name, email address, company name, and billing details when you register, subscribe, or communicate with us.
• Service and technical data — such as usage logs, device and browser type, IP address, approximate location derived from IP, timestamps, and diagnostic data needed to operate and secure the Services.
• Website analytics data — when you visit kiloagent.com, we use analytics providers to understand traffic and usage:
  • Chickadee (chickadee.me) collects aggregated page-view data such as pages visited, referral source, browser and device characteristics, and approximate location derived from IP. Chickadee does not use cookies or local storage on your device.
  • PostHog collects information such as pages viewed, referral source, browser and device characteristics, approximate location derived from IP, and on-site interactions (for example, waitlist form submissions). PostHog may store identifiers in cookies or local storage to distinguish visits and sessions.
• Content you provide — such as messages or files you submit when using conversational or automation features, as needed to deliver the Services.
• Payment information — payments are processed by our payment processor (e.g. Stripe). We do not store full payment card numbers on our servers; we receive limited billing and subscription status information from the processor.

3. How we use information

We use personal information to:

• provide, maintain, and improve the Services;
• process transactions, subscriptions, and invoices;
• communicate with you about the Services, security, and policy updates;
• detect, prevent, and address fraud, abuse, and security incidents;
• understand how visitors use our website, measure performance, and improve the Services through analytics provided by Chickadee and PostHog;
• comply with legal obligations and enforce our terms.

4. Legal bases (where applicable)

If laws such as the GDPR apply, we rely on appropriate bases including contract performance, legitimate interests (operating and securing the Services, and website analytics through Chickadee and PostHog where permitted), consent where required, and legal obligation.

5. Sharing and subprocessors

We share personal information with service providers who process data on our behalf under contractual terms, including hosting and edge infrastructure (e.g. Cloudflare), payment processing (e.g. Stripe), email and communications providers, and website analytics (Chickadee and PostHog Inc.). PostHog processes analytics data according to its privacy policy. We may disclose information if required by law or to protect rights, safety, and security.

6. International transfers

We may process data in the UAE, the EEA, the United States, and other countries where we or our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

7. Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this policy, comply with law, resolve disputes, and enforce our agreements. Retention periods vary depending on the data category and context.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, object to or restrict certain processing, and withdraw consent where processing is consent-based. You may also lodge a complaint with a supervisory authority. To exercise these rights, contact us at the email above. We may need to verify your request.

9. Cookies and similar technologies

We and our partners may use cookies, local storage, and similar technologies for essential operation, preferences, analytics, and (where applicable) marketing.

Chickadee analytics. Our website uses Chickadee for privacy-friendly, aggregated traffic measurement. Chickadee does not place cookies or use local storage on your device.

PostHog analytics. Our website uses PostHog to understand traffic and usage in more detail. PostHog may set cookies or use local storage to assign a visitor or session identifier, remember returning visits, and record events such as page views and form interactions. Data collected through PostHog is used for analytics and product improvement, not for third-party advertising.

You can control cookies through your browser settings. Some site features may not function correctly if cookies or local storage are disabled. If you have questions about analytics or wish to exercise privacy rights related to analytics data, contact us at the email below.

10. Children

The Services are not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

12. Contact

Questions about this Privacy Policy: contact@kiloagent.com