Privacy Policy

1. Data controller

The controller responsible for personal data is ZenStudy Technologies FZCO, Technohub 1, Dubai Silicon Oasis, Dubai, UAE. Contact: contact@kiloagent.com.

2. Information we collect

We may collect:

• Account and contact data — such as name, email address, company name, and billing details when you register, subscribe, or communicate with us.
• Service and technical data — such as usage logs, device and browser type, IP address, approximate location derived from IP, timestamps, and diagnostic data needed to operate and secure the Services.
• Content you provide — such as messages or files you submit when using conversational or automation features, as needed to deliver the Services.
• Payment information — payments are processed by our payment processor (e.g. Stripe). We do not store full payment card numbers on our servers; we receive limited billing and subscription status information from the processor.

3. How we use information

We use personal information to:

• provide, maintain, and improve the Services;
• process transactions, subscriptions, and invoices;
• communicate with you about the Services, security, and policy updates;
• detect, prevent, and address fraud, abuse, and security incidents;
• comply with legal obligations and enforce our terms.

4. Legal bases (where applicable)

If laws such as the GDPR apply, we rely on appropriate bases including contract performance, legitimate interests (operating and securing the Services, analytics at an aggregated level where applicable), consent where required, and legal obligation.

5. Sharing and subprocessors

We share personal information with service providers who process data on our behalf under contractual terms, including hosting and edge infrastructure (e.g. Cloudflare), payment processing (e.g. Stripe), email and communications providers, and analytics as described in our cookie or tracking disclosures. We may disclose information if required by law or to protect rights, safety, and security.

6. International transfers

We may process data in the UAE, the EEA, the United States, and other countries where we or our providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

7. Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this policy, comply with law, resolve disputes, and enforce our agreements. Retention periods vary depending on the data category and context.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, object to or restrict certain processing, and withdraw consent where processing is consent-based. You may also lodge a complaint with a supervisory authority. To exercise these rights, contact us at the email above. We may need to verify your request.

9. Cookies and similar technologies

We and our partners may use cookies, local storage, and similar technologies for essential operation, preferences, analytics, and (where applicable) marketing. You can control cookies through your browser settings; some features may not function if cookies are disabled.

10. Children

The Services are not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

12. Contact

Questions about this Privacy Policy: contact@kiloagent.com